{"id":3194,"date":"2023-01-24T09:20:42","date_gmt":"2023-01-24T08:20:42","guid":{"rendered":"https:\/\/beile.fr\/?page_id=3194"},"modified":"2023-05-26T11:05:09","modified_gmt":"2023-05-26T10:05:09","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/beile.fr\/en\/frequently-asked-questions\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3194\" class=\"elementor elementor-3194\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-549a5e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"549a5e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-02af389\" data-id=\"02af389\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-32bba1f elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"32bba1f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3f0fbe3\" data-id=\"3f0fbe3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7da245f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7da245f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58892f4 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"58892f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b775b19\" data-id=\"b775b19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db68669 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"db68669\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"cgv\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/beile.fr\/en\/gcs\/\">GCS<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d23477b\" data-id=\"d23477b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bfafbb3\" data-id=\"bfafbb3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb2af04 elementor-widget elementor-widget-heading\" data-id=\"fb2af04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WHAT ARE THE DELIVERY RATES ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce28b2d elementor-widget elementor-widget-text-editor\" data-id=\"ce28b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The calculation of delivery costs depends on the products and the quantity you choose.<\/p><p>Postage and packing FRANCE METROPOLITAINE: \u20ac20<\/p><p>Shipping costs IN EUROPE: \u20ac25<\/p><p>INTERNATIONAL express delivery charge: \u20ac55<\/p><p>Shipping costs to the rest OF THE WORLD: \u20ac35<\/p><p>These basic prices include packaging, handling, insurance and postage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de5062d elementor-widget elementor-widget-heading\" data-id=\"de5062d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HOW DO I TRACK MY ORDER ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf67997 elementor-widget elementor-widget-text-editor\" data-id=\"cf67997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you confirm your order online, a confirmation email is sent to you. Please check that the information is correct. If you made a mistake, you have 24 hours to make a change by email to contact@beile.fr<\/p><p>When your order has been delivered to our carrier you will receive a second email to inform you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f848ab elementor-widget elementor-widget-heading\" data-id=\"7f848ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHAT IS THE SHIPPING TIME FOR MY ORDER ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6f5b5 elementor-widget elementor-widget-text-editor\" data-id=\"3b6f5b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The payment of your order allows its validation. When your order is validated, a period of 1 to 3 working days is required before it is shipped. You will be notified by email when your order has been delivered to our carrier.<\/p><p>Therefore, 3 working days are required for a shipment in Metropolitan France and 3 to 8 days for a shipment in the rest of the world*.<\/p><p>*Timelines may vary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d859518 elementor-widget elementor-widget-heading\" data-id=\"d859518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I'M DISAPPOINTED WITH MY ORDER. WHAT SHOULD I DO?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f28eaf4 elementor-widget elementor-widget-text-editor\" data-id=\"f28eaf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First of all, I'm sorry if you're not happy with your order, but that can happen. You have 7 days from receipt of your order to request a return. Send your request by email to contact@beile.fr describing your request.<\/p><p>A reply will be sent to you by e-mail as soon as possible to inform you of the procedure to follow and the address to send your order to.<\/p><p>Please note that returns will be accepted if the item is in the same condition as when it was sent. The return costs will be at our charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5553c57 elementor-widget elementor-widget-heading\" data-id=\"5553c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MY PACKAGE HAS ARRIVED DAMAGED OR NOT DELIVERED. WHAT TO DO ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec309a0 elementor-widget elementor-widget-text-editor\" data-id=\"ec309a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your parcel is damaged on receipt, send an e-mail to contact@beile.fr with photos of the parcel received to justify receipt. If you have not received your order within 5 working days of receiving the dispatch email, contact contact@beile.fr to carry out a search. If your parcel has been lost, beile.fr will reimburse you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>questions fr\u00e9quentes. CGV QUELS SONT LES TARIFS DE LIVRAISON ? Le calcul des frais de livraison d\u00e9pend des produits et de la quantit\u00e9 que vous choisissez. Frais d&rsquo;envoi FRANCE METROPOLITAINE : 20\u20ac Frais d&rsquo;envoi EN EUROPE : 25\u20ac Frais d&rsquo;envoi express INTERNATIONAL : 55\u20ac Frais d&rsquo;envoi dans le reste DU MONDE : 35\u20ac Ces prix de base comprennent l&#8217;emballage, la manutention, les assurances et les frais postaux. COMMENT PUIS-JE SUIVRE MA COMMANDE ? Lorsque vous validez votre commande en commande en ligne, un email de confirmation vous est envoy\u00e9. Veuillez \u00e0 v\u00e9rifier que les informations sont correctes. Si vous avez fait une erreur, vous avez 24h pour effectuer un changement par mail \u00e0 contact@beile.fr Quand votre commande a \u00e9t\u00e9 remise \u00e0 notre transporteur vous recevez un deuxi\u00e8me mail pour vous en informer. QUEL EST LE DELAIS D&rsquo;EXPEDITION DE MA COMMANDE? Le paiement de votre commande permet sa validation. Lorsque votre commande est valid\u00e9e, un d\u00e9lai de 1 \u00e0 3 jours ouvr\u00e9s est n\u00e9cessaire avant son exp\u00e9dition. Vous serez averti par mail lorsque votre commande aura \u00e9t\u00e9 remise \u00e0 notre transporteur. D\u00e8s lors, 3 jours ouvr\u00e9s sont n\u00e9cessaires pour un envoi en France M\u00e9tropolitaine et 3 \u00e0 8 jours pour un envoi dans le reste du monde*. *Les d\u00e9lais peuvent varier. JE SUIS DECU DE MA COMMANDE. QUE FAIRE ? D&rsquo;abord, je serais triste que votre commande ne vous satisfasse pas, mais cela peut arriver. Vous disposez d&rsquo;un d\u00e9lais de 7 jours \u00e0 r\u00e9ception de votre commande pour demander un retour. Envoyez votre demande par mail \u00e0 contact@beile.fr en d\u00e9crivant votre demande. Une r\u00e9ponse vous sera donn\u00e9e par mail dans les plus brefs d\u00e9lais pour vous indiquer la proc\u00e9dure \u00e0 suivre et l&rsquo;adresse o\u00f9 envoyer votre commande. Notez que le retour sera accept\u00e9 si l&rsquo;article est dans un \u00e9tat identique \u00e0 son d\u00e9part. Les frais de retour seront \u00e0 notre charge. MON COLIS EST ARRIVE ABIME OU N&rsquo;A PAS ETE LIVRE. QUE FAIRE ? Si votre colis est endommag\u00e9 \u00e0 la r\u00e9ception, \u00e9crivez un mail \u00e0 contact@beile.fr avec des photos du colis re\u00e7u pour justifier la r\u00e9ception. Si vous n&rsquo;avez pas re\u00e7u votre commande dans les 5 jours ouvr\u00e9s apr\u00e8s r\u00e9ception du mail d&rsquo;exp\u00e9dition, contactez contact@beile.fr pour effectuer une recherche de ce dernier. Dans le cas o\u00f9 votre colis aurait \u00e9t\u00e9 perdu, beile.fr s&rsquo;engage \u00e0 vous rembourser.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3194","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions fr\u00e9quentes - Beile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/beile.fr\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes - Beile\" \/>\n<meta property=\"og:description\" content=\"questions fr\u00e9quentes. CGV QUELS SONT LES TARIFS DE LIVRAISON ? Le calcul des frais de livraison d\u00e9pend des produits et de la quantit\u00e9 que vous choisissez. Frais d&rsquo;envoi FRANCE METROPOLITAINE : 20\u20ac Frais d&rsquo;envoi EN EUROPE : 25\u20ac Frais d&rsquo;envoi express INTERNATIONAL : 55\u20ac Frais d&rsquo;envoi dans le reste DU MONDE : 35\u20ac Ces prix de base comprennent l&#8217;emballage, la manutention, les assurances et les frais postaux. COMMENT PUIS-JE SUIVRE MA COMMANDE ? Lorsque vous validez votre commande en commande en ligne, un email de confirmation vous est envoy\u00e9. Veuillez \u00e0 v\u00e9rifier que les informations sont correctes. Si vous avez fait une erreur, vous avez 24h pour effectuer un changement par mail \u00e0 contact@beile.fr Quand votre commande a \u00e9t\u00e9 remise \u00e0 notre transporteur vous recevez un deuxi\u00e8me mail pour vous en informer. QUEL EST LE DELAIS D&rsquo;EXPEDITION DE MA COMMANDE? Le paiement de votre commande permet sa validation. Lorsque votre commande est valid\u00e9e, un d\u00e9lai de 1 \u00e0 3 jours ouvr\u00e9s est n\u00e9cessaire avant son exp\u00e9dition. Vous serez averti par mail lorsque votre commande aura \u00e9t\u00e9 remise \u00e0 notre transporteur. D\u00e8s lors, 3 jours ouvr\u00e9s sont n\u00e9cessaires pour un envoi en France M\u00e9tropolitaine et 3 \u00e0 8 jours pour un envoi dans le reste du monde*. *Les d\u00e9lais peuvent varier. JE SUIS DECU DE MA COMMANDE. QUE FAIRE ? D&rsquo;abord, je serais triste que votre commande ne vous satisfasse pas, mais cela peut arriver. Vous disposez d&rsquo;un d\u00e9lais de 7 jours \u00e0 r\u00e9ception de votre commande pour demander un retour. Envoyez votre demande par mail \u00e0 contact@beile.fr en d\u00e9crivant votre demande. Une r\u00e9ponse vous sera donn\u00e9e par mail dans les plus brefs d\u00e9lais pour vous indiquer la proc\u00e9dure \u00e0 suivre et l&rsquo;adresse o\u00f9 envoyer votre commande. Notez que le retour sera accept\u00e9 si l&rsquo;article est dans un \u00e9tat identique \u00e0 son d\u00e9part. Les frais de retour seront \u00e0 notre charge. MON COLIS EST ARRIVE ABIME OU N&rsquo;A PAS ETE LIVRE. QUE FAIRE ? Si votre colis est endommag\u00e9 \u00e0 la r\u00e9ception, \u00e9crivez un mail \u00e0 contact@beile.fr avec des photos du colis re\u00e7u pour justifier la r\u00e9ception. Si vous n&rsquo;avez pas re\u00e7u votre commande dans les 5 jours ouvr\u00e9s apr\u00e8s r\u00e9ception du mail d&rsquo;exp\u00e9dition, contactez contact@beile.fr pour effectuer une recherche de ce dernier. Dans le cas o\u00f9 votre colis aurait \u00e9t\u00e9 perdu, beile.fr s&rsquo;engage \u00e0 vous rembourser.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/beile.fr\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Beile\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-26T10:05:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/beile.fr\/questions-frequentes\/\",\"url\":\"https:\/\/beile.fr\/questions-frequentes\/\",\"name\":\"Questions fr\u00e9quentes - Beile\",\"isPartOf\":{\"@id\":\"https:\/\/beile.fr\/#website\"},\"datePublished\":\"2023-01-24T08:20:42+00:00\",\"dateModified\":\"2023-05-26T10:05:09+00:00\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/beile.fr\/questions-frequentes\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/beile.fr\/#website\",\"url\":\"https:\/\/beile.fr\/\",\"name\":\"Beile\",\"description\":\"Vente oeuvres d&#039;arts et BD\",\"publisher\":{\"@id\":\"https:\/\/beile.fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/beile.fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/beile.fr\/#organization\",\"name\":\"Beile\",\"url\":\"https:\/\/beile.fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/beile.fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/beile.fr\/wp-content\/uploads\/2024\/01\/cropped-cropped-et.jpg\",\"contentUrl\":\"https:\/\/beile.fr\/wp-content\/uploads\/2024\/01\/cropped-cropped-et.jpg\",\"width\":1802,\"height\":1045,\"caption\":\"Beile\"},\"image\":{\"@id\":\"https:\/\/beile.fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently asked questions - Beile","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/beile.fr\/en\/frequently-asked-questions\/","og_locale":"en_GB","og_type":"article","og_title":"Questions fr\u00e9quentes - Beile","og_description":"questions fr\u00e9quentes. CGV QUELS SONT LES TARIFS DE LIVRAISON ? Le calcul des frais de livraison d\u00e9pend des produits et de la quantit\u00e9 que vous choisissez. Frais d&rsquo;envoi FRANCE METROPOLITAINE : 20\u20ac Frais d&rsquo;envoi EN EUROPE : 25\u20ac Frais d&rsquo;envoi express INTERNATIONAL : 55\u20ac Frais d&rsquo;envoi dans le reste DU MONDE : 35\u20ac Ces prix de base comprennent l&#8217;emballage, la manutention, les assurances et les frais postaux. COMMENT PUIS-JE SUIVRE MA COMMANDE ? Lorsque vous validez votre commande en commande en ligne, un email de confirmation vous est envoy\u00e9. Veuillez \u00e0 v\u00e9rifier que les informations sont correctes. Si vous avez fait une erreur, vous avez 24h pour effectuer un changement par mail \u00e0 contact@beile.fr Quand votre commande a \u00e9t\u00e9 remise \u00e0 notre transporteur vous recevez un deuxi\u00e8me mail pour vous en informer. QUEL EST LE DELAIS D&rsquo;EXPEDITION DE MA COMMANDE? Le paiement de votre commande permet sa validation. Lorsque votre commande est valid\u00e9e, un d\u00e9lai de 1 \u00e0 3 jours ouvr\u00e9s est n\u00e9cessaire avant son exp\u00e9dition. Vous serez averti par mail lorsque votre commande aura \u00e9t\u00e9 remise \u00e0 notre transporteur. D\u00e8s lors, 3 jours ouvr\u00e9s sont n\u00e9cessaires pour un envoi en France M\u00e9tropolitaine et 3 \u00e0 8 jours pour un envoi dans le reste du monde*. *Les d\u00e9lais peuvent varier. JE SUIS DECU DE MA COMMANDE. QUE FAIRE ? D&rsquo;abord, je serais triste que votre commande ne vous satisfasse pas, mais cela peut arriver. Vous disposez d&rsquo;un d\u00e9lais de 7 jours \u00e0 r\u00e9ception de votre commande pour demander un retour. Envoyez votre demande par mail \u00e0 contact@beile.fr en d\u00e9crivant votre demande. Une r\u00e9ponse vous sera donn\u00e9e par mail dans les plus brefs d\u00e9lais pour vous indiquer la proc\u00e9dure \u00e0 suivre et l&rsquo;adresse o\u00f9 envoyer votre commande. Notez que le retour sera accept\u00e9 si l&rsquo;article est dans un \u00e9tat identique \u00e0 son d\u00e9part. Les frais de retour seront \u00e0 notre charge. MON COLIS EST ARRIVE ABIME OU N&rsquo;A PAS ETE LIVRE. QUE FAIRE ? Si votre colis est endommag\u00e9 \u00e0 la r\u00e9ception, \u00e9crivez un mail \u00e0 contact@beile.fr avec des photos du colis re\u00e7u pour justifier la r\u00e9ception. Si vous n&rsquo;avez pas re\u00e7u votre commande dans les 5 jours ouvr\u00e9s apr\u00e8s r\u00e9ception du mail d&rsquo;exp\u00e9dition, contactez contact@beile.fr pour effectuer une recherche de ce dernier. 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